Frequently Asked Questions

Auto Spares Hub USA is your trusted online source for quality auto spare parts. We stock over 50,000 parts for all major vehicle brands and ship fast across the USA. Whether you’re a professional mechanic, a dealership, or a DIY enthusiast, we have the parts you need at competitive prices.

No, you can check out as a guest. However, creating an account allows you to track orders, save your vehicle information for faster shopping, view order history, and receive exclusive deals and promotions.

You can reach our support team via email at support@autospareshubusa.com, by phone at +1 (234) 282-5436, or through our live chat. We’re available Monday through Friday, 8AM to 6PM (CT).

Our headquarters and main warehouse are located at 4324 SR-44, Rootstown, OH 44272, USA. We ship nationwide from this location to ensure fast delivery across the country.

Use our Vehicle Finder tool on the homepage or product pages. Enter your vehicle’s year, make, model, and engine to filter parts that fit your specific vehicle. You can also search by part name, SKU, or OEM number using the search bar at the top of the page.

We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are processed securely through encrypted channels. We do not store complete credit card numbers on our servers.

Orders can be modified or cancelled only if they haven’t been processed yet. Contact us immediately at +1 (234) 282-5436 or email support@autospareshubusa.com with your order number. Once an order has been picked and packed, we cannot make changes.

Yes. You’ll receive an order confirmation email immediately after placing your order. This email contains your order number, item details, and billing information. If you don’t see it within 15 minutes, check your spam or junk folder.

Standard shipping is $9.99, expedited is $19.99, and express is $39.99. Free standard shipping is available on all orders over $1,199.98 before taxes. Shipping rates are calculated at checkout based on your location and order weight.

Most orders placed before 2PM ET on business days ship the same day. Orders placed after 2PM ET, on weekends, or holidays ship the next business day. You’ll receive a shipping confirmation email with tracking once your order leaves our warehouse.

Yes, we ship to all 50 US states including Alaska and Hawaii. Delivery times to these locations may be 2-3 business days longer than standard estimates. Free shipping on orders over $1,199.98 applies to Alaska and Hawaii as well.

Once your order ships, you’ll receive a tracking number via email. You can also track your order on our Track Order page using your Order ID and billing email. Log into your account to view all your orders and tracking details in one place.

We accept returns within 30 days of delivery for unused items in original packaging. A 15% restocking fee applies to returns not due to our error. Items that have been installed, used, or damaged are not eligible for return. See our full Returns & Refunds page for details.

Contact us to request a Return Merchandise Authorization (RMA) number. Package the item securely in original packaging with all accessories, clearly mark the RMA number on the outside, and ship to our returns center using a trackable method. We’ll provide the return address once your RMA is approved.

Refunds are processed within 5-7 business days after we receive and inspect your return. Your bank or credit card company may take an additional 3-5 business days to post the refund. You’ll receive an email confirmation once your refund has been issued.

If the return is due to our error (wrong item, defective, or damaged), we cover return shipping and provide a prepaid label. For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

All parts carry the original manufacturer’s warranty. Coverage periods vary by category: Engine & Transmission (12 months/12,000 miles), Brake Components (12 months unlimited), Electrical Parts (6 months), Suspension & Steering (12 months/12,000 miles), Filters/Belts/Hoses (6 months), and Body & Exterior (12 months). See our full Warranty Information page for details.

Contact our support team with your order number, a description of the defect, and clear photos of the failed part. For engine, transmission, and electrical parts, professional installation records are required. Once approved, we’ll ship a replacement at no cost. Most claims are processed within 3-5 business days.

Warranties are voided by improper installation, use in racing or off-road applications, damage from accidents or environmental factors, failure to follow maintenance guidelines, modification of the part, or use in a vehicle other than the specified application. Always have complex parts installed by a qualified professional.

No, warranties are non-transferable and apply only to the original purchaser. The warranty is tied to the original order and cannot be transferred to a new owner or different vehicle. Proof of original purchase is always required for warranty claims.

We carry both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product listing clearly indicates whether the part is OEM or aftermarket. All parts meet or exceed manufacturer specifications and are sourced from trusted, reputable suppliers.

Use our Vehicle Finder tool to enter your year, make, model, and engine. Only parts that fit your specific vehicle will be displayed. You can also check the “Fitment” tab on each product page for detailed compatibility information. If you’re unsure, contact our support team with your VIN and we’ll verify fitment for you.

No, we only sell new parts. Every item in our catalog is brand new and has never been installed or used. We do not sell refurbished, rebuilt, or salvage parts. This ensures you receive the highest quality and full manufacturer warranty coverage.

If a product does not match its description or photos on our Site, contact us immediately. We will arrange for a free return and replacement or full refund, including return shipping costs. Please keep all original packaging and take photos of the discrepancy.